Do any of you with the Premium or Digital Deluxe version have those words displayed as well as The Sims 4, and/or, does the game show in the library tab as well? I can't go back to chat and state that the app is showing the wrong version since I don't see anything that tells me anymore. All that shows for game name in the left border is The Sims 4. However, clicking the same arrow today just launches the game. The game only shows on the left border, not actually in the library, and I could click and get to where the version showed, last time played and hours played, then launch the game from there. I just launched the app to see if it still showed Standard Edition to try chat again and find that after yesterday's patch for the game I can't determine which version the app thinks I have. I spoke with two different agents yesterday but each time after clearing cache and reinstalling the app, I would suddenly be told they had a tool outage. After a week of them not being able to fix the issue, although they could see I had activated the Premium Edition, they told me to go to live chat and gave me a convoluted way to do that. I had wanted to talk to an agent but when I logged into help the only option available to me was email. A couple of weeks ago I noticed the EA app showed that I had the Standard Edition, although Up All Night and Life of the Party content is shown as installed in add-ons. I've owned the Premium Edition of the game since 2014.
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |